Returns Policy

  • Customers can return the order within 15 days from the date of delivery. (For orders placed outside sale duration)
  • Keeping the strict hygiene standards of our products, we do not accept returns on several product categories like caps, hats, masks, boxers, shorts, bodysuits, crop tops, tank tops, and baby tees. Stationery products like stickers are also a part of no-return products.
  • The product must be in its original condition, unwashed, and with all tags attached.
  • We reserve the right not to accept the return of products which
    (i) We believe are being returned after use, washed or soiled or
    (ii) are damaged (except where the return is on account of damaged goods having been delivered to you).
  • We will not be able to arrange reverse pickup of products unless confirmed by our Customer Experience Team. If you have received a defective product, send us images at info@evocloset.com and we will get back to you, Once confirmed by the Customer Experience Team.
  • Once confirmed by our customer experience team, we will arrange the reverse pickup of Products within 48 hours of receiving the request.
  • Please ensure while returning the product the packaging is intact the way it was delivered.
  • As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
    In case of return; the delivery partner charges us for a reverse pickup from the customer location. We charge ₹100 to return the products.
  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
  • In case of a return on an order, the amount will be credited back into the customer’s Evocloset GiftCard.

RETURN/REFUND POLICY:

  • We grant you a period of 15 days from the day the order was delivered by the delivery executive. (For orders placed outside sale duration)
  • In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed after the goods returned. The amount will be credited back to the customer as a GiftCard.
  • Incase you have received a damaged, defective, missing or a wrong product on delivery. Please reach out to us within 24 hours at info@evocloset.com
  • An order can be returned to a maximum of two (2) consecutive times.

Return and Replacement Period:

  • Customers can return or replace their products as mentioned above within 15 days from the date of purchase. The products must be unworn, unwashed, and have all tags attached.

Eligibility for Return and Replacement:

Proof of purchase, like the original receipt or order confirmation, is required for all return or replacement requests.

Conditions for Replacement or Refund:

  • Defects or damages must be due to manufacturing faults and not caused by misuse, neglect, or improper care.
Defects Covered Under Guarantee:
  1. Loose stitching or seams
  2. Fabric discoloration or fading
  3. Uneven dye distribution
  4. Fabric pilling or fuzzing exceeding acceptable limits
  5. Misaligned or missing embellishments
  6. Excessive fabric wrinkling or creasing
  7. Fabric tearing or fraying along edges
  8. Any other noticeable defects impacting the garment’s appearance or functionality
Defects Not Covered Under Guarantee:
  1. Damage caused by improper washing or care practices.
  2. Fabric damage resulting from excessive wear and tear.
  3. Alterations or modifications made to the garment after purchase.
  4. Damage caused by external factors such as accidents, misuse, or neglect.
  5. Fabric deterioration due to exposure to harsh chemicals or environmental conditions.
  6. Normal wear and tear expected with regular use over time.

Evocloset reserves the right to inspect the product to determine eligibility for replacement or refund.

Process for Return and Replace: 

  • Contact Evocloset customer service team to initiate the return & Replacement process.
  • Once confirmed, we will arrange pickup of the product within 7 days.
  • Evocloset will cover return shipping costs for defective or damaged products within the guarantee period.

Refund Options:

 Customers may choose to receive a full refund to their Evocloset GiftCard.

Fraud Prevention Measures:

  • Evocloset prioritizes customer security. We reserve the right to refuse returns or replace those suspected of being fraudulent or violating these terms. All returned products undergo inspection to verify condition and authenticity. Fraudulent attempts will be reported to relevant authorities.

Modification of Terms and Conditions:

 
Evocloset may update these Terms and Conditions at any time without prior notice. We assure you any changes made will be in your best interest.

Customer Satisfaction Guarantee:

   At Evocloset, your satisfaction is our top priority. We are committed to promptly and fairly resolving any issues or concerns you may have regarding returns.

Please Note: This policy applies specifically to the products mentioned above. The return/replacement policy for other Evocloset products may differ.

(* This T&C is with/above our main T&C Page. We reserve the right to change our T&C at any given time.) 

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